Our Commitment
True Solutions International Pty Limited (ABN 95 067 313 606) ("True Solutions International" or "we") are committed to providing you with the highest levels of professional service.  This includes protecting your privacy.  We understand the importance placed on the privacy of your personal information.

In order to protect your right to privacy, we have developed this Privacy Policy regarding the collection and use of personal information of third parties, collected in terms of the Privacy Act 1988 ("Act").  This policy is to be read in conjunction with our Privacy Statement, a copy of which can be requested from True Solutions International.

True Solutions International will take all reasonable steps to protect the privacy of the personal information that we collect and use.  Our Privacy Policy sets out how we intend to do so.  This policy applies to all customers, suppliers and prospective employees. This Policy does not apply to acts and practices of Doctors Formula, which relate directly to the employee records of True Solutions International’s current and former employees.

What is personal information?
Personal information is any information that can be used to identify you.  This includes any personal information or opinions about you, whether true or not, no matter how the information or opinions are recorded. 

Sensitive information is a special category of personal information and includes information about your health, race or ethnic origin, political or religious beliefs, membership of a trade union or association, sexual preferences or criminal record.  We will not disclose your sensitive information without your consent, unless there is a need to disclose such information in accordance with the Act or to comply with any other legislation. 

Why do we collect personal information?
We collect personal information from our current and prospective suppliers and customers in connection with sourcing, marketing, distributing, supplying and selling professional beauty products and to deliver the best possible service to our customers.

We may also collect and use personal information for the following purposes:

• When considering making offers to job applicants and prospective employees or for employment purposes;
  
• To market and promote our products and services to you; and
  
• To receive services from you or the organisation which employs you. 
  

Collection of personal information
True Solutions International collects personal information necessary to lawfully and ethically carry on its business of sourcing, selling and supplying professional beauty products or to recruit future employees. If you would like to access any of our services on an anonymous basis, please tell us.  If this is possible and lawful, we will take all reasonable steps to comply with your request.  However, we may not be able to provide the services or supply the product in question if we are not provided with the personal information requested.

What personal information do we collect and use?
Personal information that we collect and use may include your name, position, date of birth, current address, facsimile numbers, email address, and telephone numbers.

The personal information that we collect and hold usually falls into one of the following categories:

• personal information relating to our current and prospective customers and/or suppliers in the course of conducting our business as a supplier of professional beauty products; 
  
  
• personal information, including name and contact information of persons consenting to receive marketing and other promotional material on their or their employer’s behalf;
  information and opinions from referees of prospective employees; and     
  
  
• personal information about our customers or their officers or employees, in the course of entering into terms and conditions of sale and related documentation including any guarantee or credit and trade reference check.